Returns+Exchanges

Asgard Supply Co. Returns & Exchanges Policy

At Asgard Supply Co., we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Mailing Address for Returns:
Asgard Supply Co.
P.O. Box 220001
Portland, OR 97269

Before Returning an Item

  • Review our full returns and exchanges policy below.
  • Contact us at Info@Asgard503.com with your order number and reason for return. If there's a way we can resolve your issue without requiring a return, we’d love to help save you the hassle of mailing it back.

Non-Defective Returns & Exchanges

We accept returns and exchanges of unworn, unwashed apparel and accessories within 30 days of delivery.

Conditions for Returns & Exchanges:

  • Items must be in original condition with all hangtags attached.
  • Orders that received free shipping will have the actual shipping cost deducted from the refund or exchange credit. As a small company, we appreciate your understanding that we cannot absorb return shipping and restocking costs on non-defective items.
  • Customers are responsible for return shipping costs, unless specifically authorized by us.
  • Exchanges will incur additional shipping fees.
  • Asgard Supply Co. is not responsible for items lost or damaged during return shipping.
  • Refused, unopened, or returned orders may be subject to a 25% restocking fee plus any return shipping costs.

Defective Returns

We are committed to providing high-quality Jiu-Jitsu apparel. If your item is defective, we want to make it right.

How to Report a Defective Item:

  1. Email us at Info@Asgard503.com with:
    • Your order number
    • A photo of the defect
    • A description of the issue
  2. Wait for our response—we will review your case before approving a return.

Resolution:

  • Most defective returns will result in an exchange or full refund, but we evaluate each case individually.
  • If a defective return is sent without prior approval, our non-defective return policy will apply.

Manufacturer’s Defect Policy

At Asgard Supply Co., we take pride in the quality and durability of our Jiu-Jitsu apparel and accessories. If you receive an item with a manufacturer’s defect, we want to make it right.

What Qualifies as a Manufacturer’s Defect?

A manufacturer’s defect refers to a flaw in materials or craftsmanship that affects the function, durability, or intended design of the product. Examples include:

  • Defective stitching or seams that come apart prematurely
  • Fabric defects such as holes, tears, or irregular printing
  • Broken or faulty zippers and fasteners
  • Peeling or fading of sublimated designs outside of normal wear and tear

Normal wear and tear, damage from improper use, washing, or training-related incidents do not qualify as a manufacturer’s defect.

How to Report a Manufacturer’s Defect

If you believe your item has a manufacturer’s defect, follow these steps:

  1. Email us at [info@Asgard503.com] with:
    • Your order number
    • A clear description of the defect
    • Photos showing the issue
  2. Wait for our response—we will review your case and determine the best resolution.

Resolution Options

  • If deemed defective, we will offer a replacement or full refund at our discretion.
  • In rare cases where a replacement is unavailable, we will issue a full refund.
  • Defective returns must be approved before sending the item back. Items sent without approval may not be eligible for a refund or exchange.

Exceptions & Limitations

  • Manufacturer’s defects must be reported within 30 days of receiving your order.
  • Defects caused by misuse, improper care, or excessive wear are not covered.
  • Discounted or clearance items are final sale unless they have a confirmed manufacturer’s defect.

We stand by our gear and appreciate your trust in Asgard Supply Co. If there’s an issue, we’ll do our best to make it right.

Refund Processing

Once we receive and inspect your return, a refund will be issued to your original payment method within 12 days. You will receive an email notification when the refund has been processed.

Please note: Banks and credit card providers may take additional time to process the transaction, and the refund may not appear until your next billing cycle.

Items That Cannot Be Returned

  • Discounted or clearance items (Final Sale)
  • Washed, worn, altered, or modified apparel
  • Soiled or damaged items not due to a manufacturer’s defect

If you believe your item has a manufacturer’s defect, please refer to our Manufacturer’s Defect Policy.

Gift Receipts

At this time, we do not offer gift receipts for online purchases.

We appreciate your support and are always here to help. If you have any questions, reach out to us at Info@Asgard503.com.

Train hard, roll with confidence.